soju88 Platform Privacy Notice
This page describes what we collect when you use soju88 and how we keep that data protected. We understand that your personal information—your name, email, phone number, and payment details—must be handled with care. When you create an account on our platform to access sportsbook markets, live casino tables, slots, or esports betting, we collect only the information necessary to verify your identity, process your deposits and withdrawals, and manage your account.
We at soju88 do not sell your data to third parties for marketing purposes. We do not track your browsing behaviour across unrelated websites. Instead, we use your information solely to deliver our service: to confirm your KYC verification, credit your DANA or e-wallet deposits, process your withdrawal requests to mobile banking, local payment, online payment, or e-wallet accounts, and communicate with you about account activity. This notice explains our practices in plain language so you understand exactly what happens to your data from the moment you log in on your Android phone or desktop browser.
If you have specific questions about how we handle your information or wish to exercise your data rights, you can contact our support team through the Help menu in your account or email our data protection officer. We respond to data requests within 14 business days.
What Data We Collect on soju88
When you create an account on soju88, we collect your full legal name, date of birth, email address, and phone number. These details are required for account verification and to communicate with you about account activity, deposits, withdrawals, and promotional offers. We do not collect this information from external sources; you provide it directly during account registration.
During our Know Your Customer (KYC) verification process, we ask you to upload a photograph of your government-issued ID (passport, national ID card, or driving licence) and proof of address (utility bill, bank statement, or rental agreement). We use these documents solely to verify your identity and comply with anti-money-laundering regulations. After verification is complete—typically within one business day—we delete the image files from our active systems and retain only the confirmation that you have been verified.
When you deposit funds through DANA, e-wallet, mobile banking, local payment, online payment, or direct bank transfer to e-wallet, Mandini, mobile banking, or local payment, we record the transaction date, amount, and payment method. We use this record to confirm the deposit in your account and to match it against your withdrawal requests for compliance purposes. We do not store your full bank account number or card details; payment processors handle that encryption separately.
We collect limited behavioural data: which games you view, when you log in, and which sportsbook markets (Liga 1, Piala AFF, badminton, MotoGP) you access. We use this data to improve our platform's performance and user experience. We do not use it to profile you or predict your behaviour outside of soju88.
How We Use Your Data
We use your personal data for six core purposes: account creation and verification, payment processing, fraud prevention, customer support, platform improvement, and legal compliance. We do not use your data for any purpose outside these six categories.
Account creation and verification: We verify your legal name and date of birth against your government ID to ensure you meet our eligibility criteria and comply with anti-money-laundering rules. This verification is mandatory before you can deposit or withdraw.
Payment processing: We use your email and phone number to send payment confirmations. When you request a withdrawal to your online payment, e-wallet, mobile banking, or local payment account, we route that request to our banking partners with your account name and number. We never share your password or PIN.
Fraud prevention: We monitor your account for unusual activity—for example, login attempts from new devices or withdrawal requests to a different bank account. If we detect potential fraud, we may temporarily lock your account and ask you to verify your identity by email or phone. This protects both you and soju88.
Customer support: When you contact our support team through the Help section or email, we use your account information to locate your issue and resolve it. Support conversations are logged for quality assurance and to prevent duplicate troubleshooting.
Platform improvement: We analyse anonymised behavioural data—for example, which games are most accessed or which payment methods are most popular—to improve our platform and user interface. This analysis does not identify individual users.
Legal compliance: We may be required by law enforcement, banking regulators, or tax authorities to disclose your information. We comply with such requests only when legally compelled and provide you with notice where permissible.
Third-Party Processors and Data Location
We work with third-party processors to deliver soju88's services. Our payment processors (banks, online payment, e-wallet, mobile banking, local payment, online payment) receive your payment details; we do not transmit your full account credentials to them. Our email service provider stores your contact information to send you notifications. Our cloud hosting provider (located outside Indonesia) stores your encrypted account data on secure servers. None of these processors are permitted to use your data for their own marketing.
Our servers may sit outside your jurisdiction. By using soju88, you consent to your data being processed in countries where local data protection laws may differ from those in Indonesia. We maintain encryption and access controls regardless of server location.
Data transfers for withdrawals
When you withdraw funds to your e-wallet, mobile banking, local payment, or online payment account, we transfer your account name and bank account number to those banks. This transfer is necessary to process your withdrawal and is subject to banking regulations in Indonesia.
Your Rights and Data Retention
You have the right to access, correct, and delete your personal data. You can update your email address, phone number, and password anytime through your Account Settings on soju88. If you wish to request a copy of all data we hold about you, or to request deletion of your account and associated data, contact our support team. We provide data access requests within 14 business days and delete account data within 30 days of account closure, except where we are legally required to retain it for tax or anti-money-laundering purposes.
We retain your KYC verification documents for two years after account closure to comply with financial regulations, then delete them permanently. We retain payment transaction records for five years in case of disputes or regulatory audit. We delete behavioural data (login logs, game access records) after 12 months unless required by law to keep it longer.
You have the right to object to marketing communications. We send promotional offers about new games, tournaments, and seasonal events; you can disable these notifications through your notification settings in your account. You will continue to receive transactional emails (payment confirmations, account alerts) even if you opt out of marketing, as these are necessary to manage your account.
Security Measures on soju88
We encrypt your password using industry-standard hashing so that even our staff cannot see it in plain text. All communication between your phone or desktop browser and our servers uses HTTPS encryption. Your payment information is encrypted and transmitted only to authorised payment processors. We conduct regular security audits and penetration testing to identify vulnerabilities.
We use multi-factor authentication for sensitive account actions: if you attempt a password reset, we send a verification code to your registered email address. If you request a withdrawal to a new bank account, we may ask you to confirm the action via SMS or email.
We limit employee access to your data on a need-to-know basis. Only staff members handling customer support, compliance, or payment processing can view your account information. We do not grant access to product developers or marketing teams.
Jurisdiction and Policy Updates
Our services are available only where local law permits online gaming and sportsbook wagering. You are responsible for verifying that your use of soju88 complies with the laws and regulations of your jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited.
We may update this privacy notice to reflect changes in our practices or legal requirements. When we make material changes, we notify you by email and display a notice in your account dashboard. Your continued use of soju88 after such notification constitutes acceptance of the updated policy. We encourage you to review this notice periodically.
We take your privacy seriously. If you have concerns about how your data is handled, or if you believe your account has been compromised, contact our support team immediately. You can also review our full Terms and Conditions and Legal Notice through the footer menu.