soju88 Platform Account Terms

We at soju88 maintain these terms to establish clear expectations around account creation, deposits, withdrawals, gameplay, and dispute resolution for all users accessing our platform through mobile or desktop browsers. Our terms reflect how we handle your personal data, protect your account, process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers to mobile banking, local payment, online payment, and e-wallet, and manage your gaming activity.

These terms apply to every account opened on soju88. By creating an account and logging in on your Android phone, iPhone, or desktop device, you agree to our account policies, deposit and withdrawal procedures, bonus conditions, and our approach to dispute handling. We do not impose hidden restrictions; instead, we explain our processes plainly so you understand what happens when you fund your account, place a wager on Liga 1 or a live blackjack table, or request a withdrawal.

This page outlines our core commitments and your account responsibilities. If you have questions about a specific policy, our customer support team is available through the Help section in your account menu.

Account Opening and Verification on soju88

When you open an account on soju88, we require your full legal name, date of birth, email address, and phone number. You must be of legal age in your jurisdiction to create an account. We then ask you to verify your identity by uploading a clear photograph of your government-issued ID (passport, national ID card, or driving licence) and a proof of address document (utility bill, bank statement, or rental agreement dated within the last three months). This Know Your Customer (KYC) verification process typically completes within one business day.

We encrypt all identity documents you submit and store them separately from your account login credentials. Our compliance team reviews your documents to confirm your name and date of birth match our records. Once verified, you receive a confirmation notification in your account, and your deposit and withdrawal features unlock. If we cannot verify your details—for example, if your ID photograph is blurry or your address proof is expired—we send you a message asking you to resubmit the document. We do not retain copies of your documents after verification is complete; we delete them according to our data retention policy.

You are responsible for keeping your account credentials secure. We recommend setting a strong password combining uppercase, lowercase, numbers, and symbols. If you suspect unauthorized access to your account, immediately request a password reset through the "Forgot Password" link on our login page. Password reset instructions are sent to your registered email address, and the reset link expires after 24 hours for security. You can change your password anytime through your Account Settings menu.

Deposits and Payment Processing

We accept deposits through nine payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct transfers to mobile banking, local payment, online payment, and e-wallet bank accounts. When you initiate a deposit on soju88, we generate a unique virtual account number or mobile banking code specific to your transaction. You transfer funds to this account using your banking app or local payment/online payment/e-wallet mobile wallet. Once we receive and confirm your transfer, your account balance updates within one to two minutes, and you can immediately begin wagering on sportsbook markets like Liga 1 and Piala AFF, or placing bets on live casino tables including blackjack, roulette, and Dragon Tiger.

We do not charge deposit fees. However, your bank or payment provider may deduct a small transaction fee from your transfer; this fee is not set by soju88. We recommend checking your bank's or wallet provider's fee schedule before depositing. Deposits are final and non-reversible once we confirm receipt. If you accidentally transfer funds to the wrong account, contact our support team immediately; we may be able to assist in some cases, but we cannot guarantee recovery.

Withdrawals and Review Windows

You may request a withdrawal of your account balance at any time through the Withdrawal section in your account menu. We process withdrawals back to your original deposit method—mobile banking, local payment, or your registered bank account. When you submit a withdrawal request, we initiate a verification review to confirm that your withdrawal amount corresponds to legitimate account activity. This review typically takes one business day. We then transfer the funds to your original payment method; bank transfers usually arrive within one to two business days, while online payment and e-wallet transfers typically complete within subject to verification.

We do not charge withdrawal fees. If your withdrawal is delayed beyond the standard window, contact our support team to investigate. Common causes of delays include outdated bank account details, inactive bank accounts, or temporary banking system maintenance. You may update your bank account information through Account Settings before requesting a withdrawal.

Bonus Terms and Conditions

We offer new-customer welcome bonuses and periodic promotional offers to existing account holders. Our bonus terms are displayed clearly when you are eligible to claim an offer. Bonuses typically come with wagering requirements, meaning you must place qualifying bets or spins on certain games before you can convert the bonus credit into withdrawable cash. We state the specific wagering requirement, eligible games, and time limit for each offer. For example, a welcome bonus may require 25 times the bonus amount in total wagering across our sportsbook and slots within 14 days of claim.

Bonuses expire if you do not complete the wagering requirement within the stated time frame. Expired bonuses are automatically forfeited and cannot be recovered. You are not obligated to claim any bonus; bonuses are entirely optional. We encourage you to read the full terms of each bonus offer before claiming it.

Dispute Resolution and Jurisdiction Notice

If you believe an error has occurred on your account—for example, a bet outcome, a deposit that did not credit, or an unexpected balance change—contact our support team with specific details. Include your account username, the date and time of the disputed transaction, and a description of the issue. We investigate disputes within three to five business days and provide you with findings and any applicable corrective action.

Our platform logs all bets, spins, and account transactions. You can review your complete transaction history, including timestamps and game results, through the History section in your account. This record is the authoritative source for dispute resolution. If our investigation confirms an error, we correct your account balance promptly. If we cannot confirm an error, we explain our findings in detail.

We serve users in jurisdictions where online gaming is permitted under local law. Our services are available only where such activity is lawful. You are responsible for verifying that your use of soju88 complies with the laws and regulations of your jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited by law.

Our Data Handling and Security Practices

We encrypt your account login credentials using industry-standard encryption and store them on secure servers. Your identity documents (ID and proof of address) are encrypted separately and deleted after verification is complete. We do not sell your personal data to third parties. We share your information only with payment processors and regulatory authorities if legally required to do so.

We use your email address and phone number to send you account notifications, withdrawal confirmations, and promotional offers (which you can disable through your notification settings). We do not share these contact details with external marketers without your consent.

Changes to These Terms

We may update these terms from time to time to reflect changes in our operations, legal requirements, or platform features. When we make material changes, we notify you by email and display a notice in your account dashboard. Your continued use of soju88 after such notification constitutes acceptance of the updated terms. We encourage you to review these terms periodically to stay informed.